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Infrastructure Support Engineer 3rd Line

Employer
Undisclosed Company
Location
Hampshire, Aldershot
Salary
£48 - £55 per hour
Closing date
29 Oct 2017
A Globally recognised Technology giant is seeking a 3rd line Infrastructure Support Engineer with a genuine interest in solving peoples IT issues. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimising disruption to users. We're looking for someone to be responsible for our Red Hat Linux environments. AIX skills would also be an advantage.

DUTIES:
The role is ideal for someone who can blend excellent customer service with first rate technical skills to support the continuous service improvement program, bring projects in to business as usual support, and bring ideas and innovation to our service. Previous experience resolving 3rd line issues in an enterprise environment is essential.
* Possess excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging
* Possess excellent knowledge of Red Hat Network Satellite for system management and performance reporting
* Support L2 and L3 Operational activities & troubleshooting
* Stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments
* Methodically work through issues and deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
* Achieve high levels of customer satisfaction
* Author processes and working instructions
* Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required
* Represent the 3rd line team from a Linux perspective in customer meetings

CRITERIA
ESSENTIAL:
* Red Hat Certified Engineer or other Red Hat/Linux related certification
* To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site
* Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity
* RHLE High availability including clustering, fencing and unfencing
* The candidate must demonstrate initiative and the ability to resolve customer problems under pressure utilising strong interpersonal skills and high level of understanding the customer's needs
* The candidate will carry out any other duties in relation to the delivery of the contact as required by the Technical Services Team Leader or Service Delivery Manager
* Proactive self-development in regards to new Operating Systems and Technologies
* Possess DV clearance

The following skills are advantageous:
* Exposure to AIX, Oracle (RAC & ASM), EMC Networker, SAN / Storage
* ITIL Foundation

The company offers access to a large library of courses and accreditations to help further your skills and development.

REWARDS:
ON OFFER IS AN EXCELLENT RATE OF PAY. FOR CANDIDATES SEEKING A PERMANENT ROLE, A COMPETITIVE SALARY PLUS A STRONG BENEFITS PACKAGE COMPRISING OF PENSION, MEDICAL COVER AND A NUMBER OF OTHER PLANS.

TO APPLY PLEASE FORWARD YOUR CV FOR IMMEDIATE CONSIDERATION. ALL APPLICATIONS ARE TREATED IN STRICT CONFIDENCE. FEEL FREE TO CALL 0 75 153246 95.

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