Customer Service Advisor
- Employer
- Undisclosed Company
- Location
- Syston, Leicestershire
- Salary
- £18000 per annum
- Closing date
- 30 Oct 2017
You need to sign in or create an account to save a job.
An exciting opportunity has arisen for a Customer Service Advisor to join our client in their Emergency Team based at their Head Office in Syston, Leicestershire. You will work in a small and friendly team of Customer Service Advisors, helping to ensure that calls made to the Emergency line are answered and dealt with in a timely manner.
This role operates on a 4 on, 4 off 12 hour shift pattern starting between 06:00 & 08:00.
Week 1 - 06:00-18:00
Week 2 - 07:00-19:00
Week 3 - 08:00-20:00
Key responsibilities of the role will include:
*Answering calls on a helpdesk for customers reporting problems with their gas supply
*Log details of all calls accurately on to system
*Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
*Prioritising workloads to ensure effective response times while working within SLA's
*Dispatching engineers within SLA's
*Administration and data entry
*Dealing with a high volume of inbound calls particularly in peak winter months
Skills, experience and personal attributes
*Excellent communication skills - clear and concise
*Good at building instant rapport
*Excellent problem solving and fault finding skills
*Attention to detail and accuracy
*Previous customer service experience
*Excellent listening skills
*Experience in the dispatch of engineers is desirable
*Patient approach, staying calm under pressure or as workload increases
*Have a basic understanding of Microsoft Office packages
The position offers you in return a salary of £18,000, free on site parking, 20 days holiday plus statutory.
This role operates on a 4 on, 4 off 12 hour shift pattern starting between 06:00 & 08:00.
Week 1 - 06:00-18:00
Week 2 - 07:00-19:00
Week 3 - 08:00-20:00
Key responsibilities of the role will include:
*Answering calls on a helpdesk for customers reporting problems with their gas supply
*Log details of all calls accurately on to system
*Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
*Prioritising workloads to ensure effective response times while working within SLA's
*Dispatching engineers within SLA's
*Administration and data entry
*Dealing with a high volume of inbound calls particularly in peak winter months
Skills, experience and personal attributes
*Excellent communication skills - clear and concise
*Good at building instant rapport
*Excellent problem solving and fault finding skills
*Attention to detail and accuracy
*Previous customer service experience
*Excellent listening skills
*Experience in the dispatch of engineers is desirable
*Patient approach, staying calm under pressure or as workload increases
*Have a basic understanding of Microsoft Office packages
The position offers you in return a salary of £18,000, free on site parking, 20 days holiday plus statutory.
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert