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Sales Support Agent

Employer
Undisclosed Company
Location
Renfrewshire, Erskine
Salary
£15000 - £25000 per annum
Closing date
3 Nov 2017
Manpower are currently recruiting for a number of Sales Support Agents to join our IT client.

These roles are primarily to support Global Field Sales Representatives to enable them to maximise their selling time with customers and increase revenue streams.

The successful candidate will be the single point of contact for pricing, and order fulfilment requests via inbound/outbound calls and inbox management. You will be responsible for opportunity management through the complete end to end sales cycle by engaging with the virtual team, preferred channel partners. You will also provide pricing, support, updates and escalations.

Key Responsibilities:
*Performs end to end data entry in line with pre-defined processes;
*Owns resolution for moderate and complex customer issues (e.g. distribution, pricing) and proactively follows-up to assist external-facing customer service representatives;
*Owns resolution of order management issues for all product lines using expert subject matter knowledge;
*Enters sales data in a timely and efficient manner, maintaining documentation and records;
*Manages indirect and direct deal escalations to achieve standard SLAs;

Experience of working with global customers would be advantageous.

You should be proactive, self-motivated and self-starting. You will have good time management and good team working skills.

We are currently recruiting for a number of Support Agents roles across the business and salary will be dependent upon experience.

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