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Content Review Associate. German fluent. Dublin (City center)

Employer
Manpower Ireland
Location
Dublin City Centre, Dublin
Salary
Negotiable
Closing date
14 Nov 2017
Our client is one the largest consulting firms in the world (if not the largest) and is one of the largest computer services and software companies on the Fortune Global 500 list.

You will be supporting and International Corporation specialized in uploading, sharing and view content,videos, etc.


Position: Content Review Associate (German)
You will be responsible for reviewing content on the internet to make sure it adheres to the client's policies.


Responsibilities:

* Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
* Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
* Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures
* Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
* Assigned and accountable for workable solutions and processes within specific area of responsibility
* Escalates issues to Operations Manager or client Point of Contact as appropriate
* Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
* Addresses most non-routine issues
* Ensures all work is performed in accordance with SLAs and metrics.
* Responsible for activities assigned by the Operations Manager



Basic Qualifications:

* Minimum 1-2 years customer service experience in a professional work environment
* Fluent in English and German. Language test will be carried out.
Preferred Qualifications:
* Previous legal experience/studies or Teaching or Marketing or customer service or sales desirable but not essential
* Previous content review experience desirable
* Good knowledge of internet and associated technologies


Professional Skill Requirements:

* Results & detail oriented
* Strong written and verbal communication skills
* Can critically assess content strictly against client policies



Competitive Salary + Complete package of benefits + Realistic Career development within the organization


Interested?
Send you most up to date CV to Gisele.Graciutti@manpower.ie

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