Technical Support Specialist (Fluent Norwegian)

Our client is based in Dublin and we are looking for SWEDISH speakers to join our friendly Service Desk team. As a Technical Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to customer.

Main Responsibilities:

* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Facilitate or escalate customer issues and complaints, both internally and externally
* Act as the primary country contact for customers on all escalations
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
* Validate Customer details and requirements on data entry, categorize and deal with appropriately
* Maintain accurate database information

Requirements:

* A-Level Education / Leaving Certificate or equivalent.
* Fluency in English and one of the following languages: Swedish OR Flemish
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc.
* Skill and competency at providing professional technical telephone support.
* A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
* Aptitude for understanding and troubleshooting technical problems.
* Excellent team player with a committed approach to teamwork and customer responsibilities.
* Able to maintain and project a helpful and courteous attitude in any circumstances.

Excellent relocation package.
* Help with €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
* Plus benefits.

If you are ready for this amazing opportunity please send your CV to arianne.solorzano@manpower.ie