Customer Service Advisor

The banks vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.

As part of the collections team here at Southend, you will manage telephone calls from our customers handling queries that relate to current bank accounts and loan agreements.
You will play an integral part in supporting Customers who may need assistance in managing their finances. Most of all, you'll ensure that the primary objective of each call is that customer receives both the best possible advice and an excellent experience.

You will ideally have some previous experience of working within a Customer focused role, moreover you have the capacity to learn and adapt to the needs of this challenging role. A good command of the English language is essential as are excellent IT skills, a positive attitude and a strong personality are a must.
If you're driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your great communication skills, demonstrate empathy, then we would really like to hear form you

This position is a temporary role, however this particular role is for at least 12 months, therefore not suitable if you are looking for very short term work

My client offers a fantastic training programme (8 weeks) and ongoing support and development
You'll be required to work on a rotational shift pattern between 8 a.m. and 8 p.m. Monday to Friday and Saturdays between 8 a.m and 5 p.m (but usually only for 4 hours) Total hours are 35 hours a week, any overtime is paid at an enhanced rate.

As part of the application process it is a requirement for you to complete the assessments via the link below so we can ensure you are matched to the correct role:


https://www.directch.com/RomaFrontEnd?id=b6069526-998c-4a51-8da3-809922fc79b8



Please send your CV in the first instance via the apply now option or email direct, . Due to the large number of responses we receive, if you do not hear from us within 7 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.