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Service Delivery Generalist

Employer
Undisclosed Company
Location
London
Salary
£40000 per annum + 35% Shift Allowance
Closing date
30 Oct 2017
We have a unique role for a DV Security Cleared Service Delivery Generalist to join our leading IT Client in London.

As part of a wider team providing rotational 24x7 support for hardware and software infrastructure solutions, you will become a multi-skilled technician with the ability to cover a wide range of tasks in the day-to-day support of a new IT system.

This will be an interesting and varied role, with a range of responsibilities including:
* Working within a culture of continuous improvement in line with ITIL standards
* Creating and updating processes and work instructions accordingly
* Recording incidents as 1st Line Support and where possible completing first time fixes
* Resolving incidents through 2nd/3rd Line Support using remote tools

Candidates should have experience in the following products/technologies:
* Active Directory
* Desktop Support
* Anti-virus Suites
* Server and Storage Technologies

You should be a self-starter with good interpersonal and customer liaison skills. You will have the ability to work in close co-operation with customers and staff and be flexible to changing business requirements.

Please note, DV Security Clearance is essential for this role.

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