Customer Service Advisor

Recruiter
Undisclosed Company
Location
Buckinghamshire, Milton Keynes
Salary
£7.80 per hour
Posted
14 Nov 2017
Closes
28 Nov 2017
Ref
MK0434
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Our client based in Milton Keynes, are looking for a passionate Temp to Perm Customer Service person to join their well-established contact centre

The role will suit a friendly, confident and articulate individual who thrives on delivering outstanding customer services. Call centre experience is desired but not essential; this role would suit an customer focused, articulate person who enjoys working in a fast-paced lively environment providing a very high standard of customer service.

This is a temp to perm position, via Manpower for the first 12 weeks and you would then be employed by our client.

This role is full time and the hours are working a £7.80 per hour shift on a rota between 9am to 7pm Monday.

General responsibilities:
*Delivering a high standard of quality of customer service
*Deal with all complaints in accordance with the Internal Complaints Procedure (ICP). Log any resolved complaints or escalate any unresolved complaints as per the ICP
*Provide on the job training to Team Members
*Floor walk to assist colleagues with queries
*Liaise professionally and effectively with departments ensuring that rapport building is used to maintain the relationship
*Retain and constantly update product knowledge

Benefits Package once you become permanent;
*29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)
*Peoples Pension scheme
*Childcare voucher scheme
*On-site canteen
*Eye Care Vouchers
*Medi Cash Plan (On completion of 6 month service)

Person specification:
*Team player motivated and committed to the aims of the business
*Computer literate with excellent administration skills
*Previous customer service experience is required whether it comes from a retail, banking or sales background
*Attention to detail
*Ability to undertake multiple tasks and work well under pressure
*Professional attitude with a professional work ethic
*Excellent communicator (both written and verbal) and interpersonal skills

Interested? Please apply today!