Customer Service Advisor

Recruiter
Undisclosed Company
Location
Buckinghamshire, Milton Keynes
Salary
£18000 - £19000 per annum + additional benefits
Posted
07 Dec 2017
Closes
21 Dec 2017
Ref
BF0059
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

If you`re driven, highly motivated and looking to build a career with business that really look after their staff and are focused on developing their people, this could be the right opportunity for you!

As a Customer Service Advisor within the Travel/Traffic team, you will be offered full training, and you`ll work within a friendly and upbeat team, providing a high level of service to customers and engineers.

Some of the responsibilities will include:
*Sourcing and validating traffic and travel information from a variety of contacts
*Processing and inputting information
*Providing excellent customer service
*Dealing with general customer service queries
*Fault management and reporting
*Handling high volumes of incoming calls
*Accurately registering customer accounts


Skills and experience:
*Ability to absorb, adapt and learn a wide variety of skills
*Excellent customer service skills
*Good telephone manner
*Ability to focus and prioritise in a high stress environment
*Good communication skills both written and verbal
*Good understanding of Microsoft Office software
*Full UK driving license
*Good geographical knowledge
*Educated to degree level Is desirable
*Previous call centre or control room experience is beneficial


Working Shift patterns; 06:00 to 14:00 and 13:00 -21:00 Monday to Friday

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