Service Advisor - BMW
Salary: £17,340 per annum plus opportunity to earn £19,500 OTE
Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
You will be the first point of contact on the telephone for customers looking to book their vehicle in for service or repair and will be the link between our customers and the workshop. You’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work. You will mostly deal with inbound calls but there will be an element of outbound calls to existing customers whose vehicles are due for servicing. It’s all about giving BMW customer’s peace of mind and an excellent first impression of the retailer.
We’re looking for previous customer service experience, you’ll have a good, clear telephone manner and demonstrate a desire to help the customer and provide excellent service.
If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.
Your hard work will be rewarded with a pension scheme, alpha drive and CBS car scheme, access to bespoke training courses at the state of the art BMW Training Academy, a globally recognised BMW accreditation and certification and a company induction training (not relating to BMW Academy).
For more information and to apply, please click on the apply button.