Team Lead - Content review team - Dublin

Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?
Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?
Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

The role:

A people-oriented team lead to guide, mentor and inspire an incredible team of content review associates. This role involves coaching and developing a world-class team that takes pride in the important work they are doing. In addition to leading a team, the individual will be challenged with developing programs to secure our client's operations and grow the client's business by delivering a world-class content review team.

Responsibilities include:

* Manage a high performing team of 30 content review associates
* Provide mentorship, guidance and career development to the members of your team
* Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
* Act as a single point of contact for client communication and 2nd level escalations
* Drive ongoing and measurable improvements to the operation
* Manage projects and programs related to improving service delivery

Requirements:

* At least 2-3 years of experience managing and leading a team
* Ability to identify and lead service improvement initiatives
* Must be able to clearly identify goals, communicate vision for the team, and then deliver results
* Excellent customer service, communication and interpersonal skills
* Previous experience working with Internet / Social Media environments preferred.

Location:
Dublin 3 - Ireland


If you want to make difference in the world, apply for this position!

We are waiting for you!

Send you Cv to amanda.ferreira@manpower.ie