Skip to main content

This job has expired

Part-Time Customer Service Agent

Employer
Go Car Credit
Location
Cheshire, Warrington
Salary
£18000 - £22000 per annum + PRO RATA + BENEFITS
Closing date
26 Feb 2018

Job Details

Are you a talented Customer Service Advisor looking for a career change in 2018? If you are looking for a step up in skills and responsibility and want to work for a professional and vibrant team within a growing business, then we have fantastic part time opportunities based in Birchwood Park, Warrington.

Your new role will be working alongside a new to market Financial Services client that want to provide those with impaired credit profiles the green light to enable them to walk onto a dealer's forecourt with confidence, helping them get behind the wheel in no time!


You will provide the highest levels of service as part of a customer facing team. Taking in and outbound calls, handling a range of queries as well as taking payments, dealing with complaints and providing support to customers with payment related questions. You will make outbound calls to recover missed / late payment along with discussing and arranging payment plans for customers who find themselves in financial difficulty.

What will you be responsible for?

Providing the highest levels of accuracy and attention in order to deliver excellent customer service
Ensure full knowledge and use of policies and procedures developed compliance whilst Treating Customers Fairly.
Deal with customer queries, payment plans, payments and managing arrears and repossessions of Hire Purchase Agreements.
Deal appropriately with service quality and customer complaints.
Handle in and outbound calls from customers and 3rd party agents.
Display the highest levels of verbal and written communication.
Achieve agreed targets and objectives.
Advise and influences client's customers on payment options for debt recovery.
Handle all calls promptly and in the correct manner.
Manage customer expectations and if required arrange appointments
Takes responsibility for resolving complaints and disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Maintain a full understanding of the companies quality standards and their expected standards of service.

In return for your skills and experience you will receive an unrivalled salary of up to £22k DOE (Pro rata) along with bonus worth up to 10% of your salary paid quarterly. Free on-site parking, excellent holiday entitlement and a fun and vibrant working environment.

You will be required to complete 2 weeks training on a full time basis at the start of employment.

Apply NOW for immediate consideration or call 07515 325 011 for a confidential discussion about your next career move.

Company

Go Car Credit are a new to market car finance provider who aim to enable those with an impaired credit profile to walk onto a dealership forecourt with confidence.

It is an exciting time to join them. With significant growth plans throughout 2018, you could play a vital role in shaping the direction and future of their innovative team. If you are feeling stifled by the corporate 9 to 5, desire real progression opportunities and want to join an organisation with customers and colleagues leading the way, then Go Car Credit would love to hear from you.

Take a look below at the roles we're currently recruiting for on their behalf.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert