Desktop Support Engineer

Recruiter
Undisclosed Company
Location
Hampshire, Fareham
Salary
£23000 - £26000 per annum + holidays, pension and more
Posted
16 Feb 2018
Closes
16 Mar 2018
Ref
BW/FARE/DSE
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Desktop Support Engineer based in Fareham. This is a full-time, permanent role, Monday to Friday, 9am - 5.15pm, to start ASAP, paying up to £26,000 per annum, pro rata, depending on experience.

We are currently looking for highly customer-focused and willing Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams. You will be supporting a customer who sets high standards for themselves and expects the same standards from us as their support provider.

Working with a wider IT support team you will ensure that system hardware, operating systems, software systems and related peripherals are maintained to provide optimum availability and performance for users. You will be the first point of call for all system issues relating to the operating system or hardware related issues. The team may also engage in projects further afield from time to time.

Technical Responsibilities
* To ensure that the assigned NTIIP IS Helpdesk calls are responded to and completed within the timescales stated in the NTIIP IS ToSP, and in accordance with NTIIP IS procedures.
* To Install Hardware and Software in accordance with NTIIP Procedures and Documentation
* To install and update Anti-Virus software in accordance with NTIIP Procedures
* To investigate and attempt diagnoses, fault repair, and resolution of assigned Help desk incidents and problems
* To produce and maintain records, procedures and other documentation related to the IS Service
* To adhere to all NTIIP IS Policy documents, including Change & Release, Configuration, Security, QA, SHE and HR
* To install hardware and software in accordance with NTIIP IS procedures and documentation.
* To test Hardware and Software prior to roll out
* To liaise with internal and external support groups and other organisations regarding maintenance and support issues
* To maintain the security of the network services in accordance with the Authority's SSPs and SyOps
* To ensure that assigned NTIIP Service Desk Support Calls are responded to and completed within the timescales laid down in the ToSP, and in accordance with NTIIP Procedures
* To conduct hardware and software asset audits
* Other duties and projects as directed by Senior TSS, Service Manager or Service Delivery Manager

People Care Responsibilities
* Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met.

Resourcing / Workforce Planning
* Required to work under limited supervision and assignments may be completed without established procedures.
* Contribute to the team's ability to meet target SLAs and KPIs
* Expand key skills to include TSS basic skill set in order to provide cover as required
* Escalate issues to team lead

Project Management
* Provide direct support to the projects team in the delivery of projects

Essential Skills and Qualifications:
* SC Security Clearance
* Ability to provide excellent customer service within defined SLA
* Hardware break fix skills for PCs, Laptops, Servers and Peripherals
* Basic network fault finding
* Working Knowledge of MS Office Suite
* Good documentation skills
* Strong customer support & interpersonal communication skills
* Able to demonstrate initiative and ability & to work on own and within a team

As an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. The company also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday, to name a few.

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