Infrastructure Support Specialist

Recruiter
Undisclosed Company
Location
Hampshire, Hook
Salary
£26000 - £30000 per annum + holidays, pension and others
Posted
16 Feb 2018
Closes
16 Mar 2018
Ref
BW/HOOK/ISS
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking an Infrastructure Support Specialist based in Hook. This is a full-time, permanent role, Monday to Friday, 9am - 5.15pm, to start ASAP. The role is paying up to £30,000 per annum, pro rata, depending on experience.

The Technical Support Specialist is responsible for building, implementing and supporting changes within the Classroom environment, plus providing support to support staff where required.

The domain supported consists of approx. 100 servers and 3500 workstations located at 35+ sites. A large part of the work is change based including new and upgraded software, new hardware, furniture, and AV: defining, delivering, and supporting new classrooms in new locations.

Supporting the field-based exercise support requirement which may be delivered in locations within the UK and Germany, providing mobile LANs with 60+ laptops which require updating and maintaining as required.

Technical Responsibilities
* To research, develop, build, test, and advise on workarounds, permanent fixes, requests for change (RFC), and new technology as directed by the Service Manager/Programme Manager.
* To test hardware and software prior to roll-out.
* Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life.
* To design hardware and software solutions in accordance with procedures and documentation.
* To liaise with internal support groups and customer SME regarding design and testing issues.
* To adhere to all policy documents including Change and Release, Configuration, Security, QA, SHEF and HR.
* To support the maintenance and upgrade of the Servers and back office services in accordance with procedures.
* To maintain the security of the Network services in accordance with the Authority's SSPs and SyOps.
* To produce and maintain drawings, records, procedures, and other documentation related to certain services.
* Completing ad hoc tasks as directed by the Service Manager or Programme Manager

People Care Responsibilities
* Maintain a high level of customer satisfaction by clarifying customer SME and Service Manager/Programme Manager needs and ensuring that they are met.
* To guide technical support to enable enhancement of individual skills and working processes.

Resourcing / Workforce Planning
* Required to work under minimal supervision and use own initiative to complete work.
* Willingness to travel to customer locations as and when required
* Ensure Service Manager is aware of any problems with completing tasks assigned to you, seeking assistance where required.
* Contribute to the team's ability to meet target SLAs and KPIs

Project Management
* Provide direct support to the projects team in the delivery of projects as required

REQUIREMENTS
* Must have valid security clearance

As an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. The company also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday, to name a few.

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