Customer Service Advisor (weekdays only) - start 5th March
- Employer
- EDF
- Location
- Devon, Exeter
- Salary
- Up to £9.59 per hour + pension, free use of onsite gym
- Closing date
- 28 Feb 2018
Job Details
Our client is looking for Customer Service Advisors to focus on direct activity with customers who have queries about their existing account. The callers will be from Large Businesses, so the purpose of this role is to provide excellent customer service across a variety of mediums, primarily on the telephone, to positively impact customer satisfaction and the customer perception of the company.
Responsibilities:
*Act as a first point of contact for business customers and third party suppliers (where applicable) across a variety of communication mediums, accepting responsibility for resolving a wide range of customer queries to their satisfaction.
*Ensuring adherence to KPIs and high levels of customer satisfaction.
*Payment Conversion.
*Managing incoming calls and responding to emails.
*Supporting other business areas as and when required.
Skills & Qualifications:
*Good communication skills (both written and verbal).
*Ability to negotiate.
*Ability to deal with conflict and difficult customers.
*Compassionate.
*Assertive.
*Motivated.
*Enjoys an office environment.
The hours required for this position are 9am-5pm from Monday to Friday.
Company
As the nation’s largest producer of low-carbon electricity, EDF are looking for sharp minds to join the team and help shape the UK’s energy future.
They aim to become the best, most trusted energy supplier for their customers, through trust, transparency and teamwork. That’s why they have developed a working environment where you can perform at your best; where you’re empowered with the skills and opportunities to achieve great things.
Don’t just take it from us – take a look at what this Manpower employee thinks about working onsite at EDF in Hove:
“Working with Manpower at EDF has been a fantastic experience. I’ve worked in three assignments here, and found them all interesting and varied. EDF is a great company and the Manpower team are always really supportive and helpful” – Kevin, Customer Service Advisor
- Location
-
Head Office
3rd Floor, Cardinal Place
80 Victoria Street
London
SW1E 5JL
GB
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