Social Media Customer Support - INDONESIAN SPEAKERS!

Location
Dublin
Salary
Up to EUR24000 per annum
Posted
20 Feb 2018
Closes
20 Mar 2018
Ref
WHA
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Looking for Indonesian speakers who are motivated and energetic with attention to detail! You will be working in world's favourite Social Network! STAMP 4 REQUIRED


Responsibilities:
* Manage and regularly review case queues & follow-up on open tickets
* Review issue details and analyse, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead

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