Social Media Customer Support - INDONESIAN SPEAKERS!
- Recruiter
- Manpower Ireland
- Location
- Dublin
- Salary
- Up to EUR24000 per annum
- Posted
- 20 Feb 2018
- Closes
- 20 Mar 2018
- Ref
- WHA
- Contact
- Audrey Casier
- Job Type
- Permanent
- Hours
- Full-time
Looking for Indonesian speakers who are motivated and energetic with attention to detail! You will be working in world's favourite Social Network! STAMP 4 REQUIREDResponsibilities:
* Manage and regularly review case queues & follow-up on open tickets
* Review issue details and analyse, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead