Social Media Customer Service (Fluent Indonesian)

Location
Dublin
Salary
Up to EUR24000 per annum + Permanent contract
Posted
21 Feb 2018
Closes
21 Mar 2018
Ref
ACC-WA-Ind-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
Our client is looking for someone with exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results to work in the biggest Social Network. The position is based in the Headquarter (Dublin City Center).

Responsibilities:
*Manage and regularly review case queues & follow-up on open tickets
*Review issue details and analyze, determine and resolve issues for clients
*Provide feedback on trends identified in review
*Have a passion for social media platforms and services
*Love resolving issues for your customers
*Ability to diagnose and solve problems facing multiple clients
*Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
*Becoming a subject matter expert in the tools & process
*Providing support and cover for the team lead

Profile Attributes:
*ELIGIBLE TO WORK IN IRELAND
*Fluent in English and Indonesian ESSENTIAL!
*Familiar with and user of social media products
*Excellent work pacing (time management) skills, able to work independently
*Attention to detail is essential to ensure the quality of work execution
*Motivated, takes initiative, high energy
*Excellent Interpersonal & Written Skills
*Self-starter, can easily adapt to change (new functionality, changing policies)
*Demonstrated consistent high performance while achieving quality scores and metrics

Benefits:
*Permanent contract
*Free meals (Breakfast, lunch and dinner)
*Group Life assurance.
*20 days holidays + 2 company days + 2 charity days
*Employee Assistance Program.
*Heath screenings.
*Cycle to work scheme.
*Employee discount card.

If you are ready for this amazing opportunity, please sent me your updated CV to arianne.solorzano@manpower.ie

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