Credit Specialist
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £9.89 per hour
- Closing date
- 7 Mar 2018
View more
- Sector
- Financial Services and Banking, Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
-Negotiate for the collection of overdue payments;
-Secure the repayment of due and overdue funds;
-Put in place payment commitments that balance the Card Member's ability to repay and ongoing account management;
-Uphold the American Express brand image and customer loyalty through outstanding customer service;
-Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
Required Skills
For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
-An excellent communicator with exceptional interpersonal skills;
-Highly assertive with an accomplished telephone manner;
-Confident taking initiative and making judgement calls;
-Able to use negotiation and relationship management skills to provide win-win outcomes;
-Highly self-motivated, results-oriented and positive;
-A team player;
-Well-presented and professional;
-Passionate about American Express and customer service.
You must be flexible to work in a shift-based role, on a 35 hour per week rota.
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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