Contact Centre Team Leader

Join Manpower as a Contact Centre Team Leader in Leeds, and you'll make sure our client's team delivers a brilliant service every time. It's a critical role which ensures our customers get all the help they need, right when they need it the most.

About the Role

As a Contact Centre Team Leader, you'll inspire, coach and engage a team of between 15 and 25 Contact Centre Agents - giving them all the support and guidance they need to be able to reach their full potential. Because of the work you do, customers will have a positive perception of our client and the contact centre will meet all of its strategic targets, whilst working in the most efficient, effective way.

With a customer-first approach, you'll always be on the look-out for ways to improve the way the contact centre runs. You'll have responsibility for the full range of people issues that come with managing a large team - such as performance management, objection setting and recruitment. But you'll also drive improvements to internal processes and procedures, in order to enhance the overall customer experience.

Your Skills

People-focused, analytical and resilient, you'll have strong performance management experience and will know how to deliver great performing teams through coaching. It's a highly visible role within a challenging contact centre environment, so your background of managing senior and executive-level stakeholders, both internally and externally, will be invaluable. A strong communicator, you'll also need to be self-motivated, flexible and comfortable leading a team in a high pressure environment.

The Benefits

You will receive top-notch training and coaching which is tailored to you. This will give you all the knowledge and confidence you need to shape and grow your new team with the client.

You'll receive a fantastic rate of pay for the work you do and you will be joining our client at an interesting time in their history. They are an instantly recognisable brand and have a UK-wide presence.

The client support customers seven days a week, from 7am until 9pm. This means you'll work on a five day week shift pattern, which includes rotating weekends.

Interested in joining Manpower as a Contact Centre Team Leader? Apply here today.