Senior Administrator

Greater Manchester
Up to £9.00 per hour
23 Feb 2018
16 Mar 2018
Manpower UK
Job Type
You will be working in the Remediation; Shared Services department at RBS. This is a varied and busy environment to work in. You will be fulfilling customer requests regarding a myriad of issues. You will be take responsibility for the request, follow the correct process and resolve the customer issues whilst keeping the customer involved at all stages.

The Role may involve calling customers as and when required. This is not a telephony role however, requires customer contact when further information is needed.
The role will be flexing across the department from Calculations, Insolvency, Customer reviews, Registrations process, queries and responding to customers by letter and email.
The ideal candidate will have at least 1 year experience working within an admin environment and will have a good knowledge of the Microsoft suite. We are looking for high calibre candidates who have exceptional attention to detail and can work to a lengthy detailed processes.
They will be expected to type up letters to customers so must have excellent word, spelling and grammar skills.
Ideally, we are looking for someone with a background in financial administration, although we will consider candidates from any background. The successful candidate will be highly motivated and willing to deliver the best possible customer service.
In order to resolve the customer complaint, the successful candidate will follow the correct process- which can be lengthy. We therefore require applicants to have superb attention to detail, and the ability to minutely follow process.

You will be based in the RBS offices on Hardman Boulevard, within the prestigious location of Spinningfields in Manchester City Centre. With excellent transport links close by and discounted car parks on hand.

You will receive a competitive salary of £9 per hour. The role is a full time position, working 35 hours a week. You will be working in a shift pattern which is either 8am to 4pm; 9am to 5pm or 10am to 6pm.

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