Wholesale Administrator - European Languages

6 days left

Ford Credit
Manchester, Greater Manchester
Up to £9.59 per hour
27 Feb 2018
27 Mar 2018
Manpower UK
Job Type
Ford Credit Europe Bank plc is a wholly owned subsidiary of Ford Motor Company and offers Ford customers and dealers a variety of retail and wholesale automotive financial products and services through the Ford Credit brand name. Ford Credit Europe has established a new business centre based in Manchester city centre to provide financial services support for its UK retail customers and European Ford Dealer Network.

Ford Credit Europe has opened a business centre (opened in August 2014) to provide financial services support for its European Ford Dealer Network. The Business Centre occupies a contemporary office space located in the heart of the new First Street development in Manchester city centre.

Currently a vacancy exists for a Czech, Hungarian, Italian, Portuguese or Spanish speaking Financial Services Administrators, working within the Wholesale Funding Operations team.

Key position responsibilities will include:
*Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required, utilising appropriate language skills
*Work the overdue debit balance report and ensure collections activity is diarised and completed daily throughout the month
*Generate daily bank statements and review for unpaid direct debits. Following up collections activity as required.
*Accurate and timely administration of key processes on in-house software systems
*Raising of payments and invoices to Ford Motor Company and other customers as required
*Completion of daily and monthly dealer collection activity
*Issuing daily statistics to assist with resource management, performance metrics and quality measurements
*Review and clearance of manual suspense payments and reconciliations
*Generate settlements, clearances, and exposures and complete rewrites on an ad-hoc basis
*Support ongoing projects and new system launches
*Provide support to other business centre teams within Wholesale and Dealer Credit operations as required
*Ad hoc reporting and other assignments as required

Person specification:
*Must be able to demonstrate a focus on delivering results, being a valued team player, and showing resilience and adaptability to achieve personal and team objectives even in difficult circumstances
*Excellent verbal and written language skills in both English and Czech, Hungarian, Italian, Portuguese or Spanish (candidates must be able to effectively communicate at a business level)
*Positive approach to providing excellent customer service and taking accountability for resolving or escalating customer queries as required
*Confident in meeting deadlines with minimal supervision, whilst maintaining high levels of quality and efficiency
*Understand and consistently apply fair treatment of customers
*Ability to acquire and put into practice new knowledge and skills, developed though on the job training
*Willing to cross-cover within business centre to support other teams as required to help maintain overall quality of service

Additional information:
Positions operation on a full-time basis, over a 37.5 hour week, hours may vary between 7am-5pm to support European locations as required. Some Bank Holiday working may also be required.

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Do You Have Proof Of Right To Work In The UK?

Do You Have Any UNSPENT Criminal Convictions?

Are You Available To Work The Hours Listed In The Advert?

Are You Fluent In A European Language Listed In The Advert (In Addition To English)?

Are You Available To Start Work On The 3rd April 2018?

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