Quality Assurance Analyst - TURKISH Speaker!

Location
Dublin
Salary
EUR27000 - EUR29000 per annum
Posted
27 Feb 2018
Closes
27 Mar 2018
Ref
ACTU
Contact
Audrey Casier
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time
The QA team is tasked with evaluating and ensuring quality delivery of the Client Services team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by QA.

Responsibilities
* Act as liaison with managers and supervisors to ensure consistent quality measurements
* Keep the Service Delivery Manager informed of issues/problems while offering solutions
* Provide progress reports to Service Delivery Manager on individual projects and initiatives
* Conduct QA evaluations per client requirements
* Conduct call coaching sessions per client requirements
* Assist in training programs, as needed (e.g. new hire training)
* Execute ad-hoc requests as assigned by the Service Delivery Manager
* Analyze Customer Satisfaction Survey results & recommend improvement efforts
* Act as an escalation point of contact for process questions, issues and resolution
* Act as Subject Matter Expert (SME) for QA evaluations
* Contribute to the QA Team's development and share knowledge within the team
* Administer the QA issue repository and ensure all escalations are properly addressed

Basic Qualifications:

* STAMP 4 Required!
* BA or equivalent work experience;
* 1+ years of experience in Quality Assurance environment;
* 1+ years of work experience with computer operations processes;
* 2+ years of work experience in a Service Desk or Call Center;
* 2+ years of Service Desk Operations experience;
* Fluent in Turkish;
* Fluent in English;

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