Customer Advisor

We are currently recruiting Customer Advisor on a temporary basis for a well-established parcel company based in Birmingham.

As a Customer Advisor, your responsibilities will be:
* Dealing with complaints via telephone
* Dealing with internal and external queries
* Carry out investigations
* Sorting out the re-delivery of parcels
* Following policies and procedures
* Updating in house systems
* Inputting data
* General administration duties


Ideal candidate will need to have the following skills and experience:
* Previous customer and administration experience
* Previous experience in complaint handling
* Ability to work within a team
* Computer literate e.g. able to use Microsoft packages
* Good attention to detail
* Excellent communication skills
* Professionalism


Hours will vary from the following:
08:00am-16:00pm
11:00am-19:00pm
12:00pm-20:00pm


This vacancy is temporary ad hoc basis covering annual leave and sick cover, with the potential of becoming permanent in the near future.



If this Customer Advisor role in Birmingham sounds like the job for you, then apply today!