Customer Service Advisor - Correspondence Team

Nottingham, Nottinghamshire
£16872 - £20432 per annum
28 Feb 2018
15 Mar 2018
Manpower UK
Job Type
This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!

About the role:

As a Customer Service Advisor working within Residential Correspondence, you will be responsible for servicing customer emails and letters then responding to these via phone, email and letters. Being telephony based you will deal with general customer queries such as answering questions regarding customers' bills, payments and meter readings with a focus on SMART Metering. Excellent written communication is an important part of how we deal with and support customers so writing in a clear and concise way is essential.

The benefits:

You'll initially join us on a temporary basis anticipated to be a 6-9 months ongoing assignment which could be extended.
There's a range of great benefits on offer too:

*Initially the pay will be £16,872 pa pro-rata (£7.50 per hour) and after 12 weeks, your pay will automatically increase to £17,604 pa pro-rata (£9.15 per hour), with the chance for it to later rise to £20,432 pa pro-rata (£10.62 per hour).
*You'll qualify for an annual bonus scheme.
*You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
*There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday, and 8am to 6pm on Saturdays; so you'll need to be flexible with working hours too.

Interested? Click 'apply' to start your application today.

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