Billing Coordinator

Undisclosed Company
Basingstoke, Hampshire
Up to £16.00 per hour + Holiday
01 Mar 2018
29 Mar 2018
Manpower UK
Job Type
8am - 5pm
Job description:
Work tickets raised by customers and internal departments related to billing and collection related issues. Collaborates with the customer, sales organization and other internal departments to proactively resolve billing and collection related issues. Research and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge; disconnect issues, PO requests & change of customer name/address on invoices. Regularly communicates with external customers. Such communication will typically be conducted through phone calls and emails, but will on occasion be through video conferences or in person, at the request of the customer or sales group. Communicates frequently internally to peers and management

Our client is looking for the candidate to have the following:
* Responsible for driving an enhanced Customer Experience via an improved Client focus
. * Good knowledge of Telecoms and product offerings.
* Fully compliant with Billing Methodology and highly analytical.
* Strong understanding of end to end business process - from contract negotiation to supply of business to ensure billing/CDR & MRC/NRC output is taken into consideration at all levels. These skills are essential
* Good Team player
* Someone who will Jump tasks if needed to accommodate the project and help others who may fall behind.
* Good excel skills
ideally a background within finance with experience in customer care.

Training will be provided.
DURATION: 3 months

please email your CV