Call Handler

Undisclosed Company
Chester Le Street, County Durham
01 Mar 2018
15 Mar 2018
Manpower UK
Job Type
An exciting opportunity has arisen for a Telesales / Customer Services Administrator to join one of our clients within a busy and successful team within their Chester le Street office.

The Successful Customer Services Administrator can expect to commence training immediately and although initially this will be a temporary post it could lead to an exciting permanent position for the right person and there is always the chance of progression.

Due to the ever changing work-flow demands the successful candidate should have a flexible approach to working hours.Working Hours are between 8AM and 6PM Monday to Friday and we can accept applicants for either a Full Time - 37.5 hours per week or Part Time - 25 hours per week basis.

You will be responsible for responding to all client / interested authorised party requests for information on files which the Firm are undertaking on behalf of clients. You will also be responsible for undertaking all associated tasks in the Residential Conveyancing unit as required by the Head of Department and team leaders.

Key areas to include, accurately recording client instructions; responding to basic enquiries as per the basic response guidance manual; recording notes of each call and, where necessary, transferring the call to the responsible fee earner acting as a first point of call for contact with the Firm's fee earners; liaising with fee earners, managers and representatives of the Firm as to any problematic matters; undertaking basic administrative duties e.g. updating spreadsheets, databases and carrying out ad hoc duties as directed by the line managers.

In addition to responding to / fielding initial calls to fee earners, providing basic advice to satisfy client demands you will be responsible for diarising appointments with the fee earner in order that they can deal with any queries which fall outside of the general guidance provided. As such the responsible person should be fully au fait with all Microsoft packages including Microsoft Outlook and Word.

Experience of working in an estate agency, sales or legal background is preferable, however, this is not essential as full training will be given.

Previous experience of a switchboard system is essential.

The successful candidate will have the ability to deal with clients courteously and expeditiously, promoting a favourable image of the Firm. The successful candidate will have the ability to work effectively as a team and be able to communicate professionally at all levels across the firm. Due to legal requirements applicants must be willing to undertake a Standard DBS Check.

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