Customer Service

Undisclosed Company
Buckinghamshire, Milton Keynes
£8.00 - £11.10 per annum
02 Mar 2018
16 Mar 2018
Manpower UK
Job Type
Education Sector Customer Service Advisor (14-16 weeks)
Caldecotte Lake, Milton Keynes
£8.00ph starting rate, overtime available.

Manpower's client, Parcelforce Worldwide (PFW) is a leading parcel logistics organisation and one of the UK's most well-known household brands.

At Parcelforce Worldwide (PFW) we deliver more than just packages, we deliver promises. We put every effort into making sure we provide excellent Customer Service levels to our customers, at all times and in return, our valued employees get a daily sense of satisfaction for a job well done.

Job Role Purpose

* Provide effective solutions to enquiries, complaints and problems received from centres and exams officers within the valuable and high profile Education Sector.
* Arrange scheduled collection time windows during the summer series and process adhoc bookings for centres, regularly contacting exam officers within our PCD to avoid complaints and escalations.
* Liaise with education sector professionals within the various Awarding Organisations, Schools and Centres, providing responses to enquiries effectively and in a timely manner.
* Liaise with Parcelforce Worldwide (PFW) Depots and Hubs and Post Office colleagues to resolve collection enquiries on behalf of our customers effectively and in a timely manner, ensuring all PFW systems are regularly kept updated with actions until resolution of query.

The Person

* Strong and proactive approach to providing excellent levels of Customer Service.
* Enjoy customer interaction, has excellent communication skills with the ability to communicate at all levels.
* 100% attendance commitment required and timekeeping essential as duties and hours divided fairly between the team to ensure we meet our contracted KPI's.
* Excellent telephony skills and has the ability to deal with customers in a polite, calm and professional manner in occasionally pressurised and challenging situations.
* Excellent listening and interpersonal skills.
* Strong problem solving skills with the ability to work under pressure and meet tight deadlines.
* Self-motivated, with a willingness to accept responsibility and meet deadlines with the minimum of supervision.
* Flexible approach to work and ability to work as part of a team with a genuine commitment to providing a quality service at all times.
* Experience of working within a service industry or help desk would be advantageous. Knowledge of carrier service and parcel logistic operations would also be beneficial but by no means vital as 'in house' training given.

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