Technical Support

Become the technical support responsible for a growing Irish software company in the insurance sector, offering innovative, efficient and intuitive solutions, using Business Process Automation technology. It currently is taking the London Insurance market by storm with its market leading Claims Management Solution, consistently winning large, long terms contracts over much bigger and established competitors. It brings a unique combination of world leading technology, a support model based on the Japanese level of service, and an experienced and trusted team of people who don't settle for second best.


What you'll do:

You will be responsible for driving a continuous service improvement to work towards achieving operational excellence and continue to develop robust incident management process that will enable effective management of our customers from an incident & problem perspective. That includes:

- Taking lead in incident resolution to ensure a responsive service
- Educate teams on best practice for Incident & problem management
- Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes.
- Resolution of system messaging issues
- Be the main driver for innovation and quality to improve overall operational efficiency


The Ideal Team member:

The Ideal team member would have a degree in IT plus a few years of relevant experience within the technical support field together with a logical and systematic approach to problem resolution across a broad spectrum of technologies. You will be successful in the role if you have some knowledge with MS SQL Server in a production environment, including sound knowledge of constructing SQL queries including competency with Microsoft SQL Management Studio. It would be an advantage if you had some practical knowledge of the Windows desktop / server environments and ITIL.


Don't delay, we are hiring as we go, send your CV to apply johnny.petersen@manpower.ie, or call 087 700 6745