Technical Support Specialist - B2B - Finnish - Dublin

Up to EUR26000 per annum + Benefits
02 Mar 2018
30 Mar 2018
Amanda Ferreira
Job Type
Our client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.

The role:

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution. Close liaison with various escalation teams will be a key task within the role. The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop.

Main Responsibilities:

- Act as the primary contact for customers on all escalations
- Handle telephone/Web calls and deal with them
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls
- Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close

Profile Attributes:

- Fluency in English and Finnish.
- Skill and competency at providing professional technical telephone support.
- Able to control interactions with customers using persuasion and influencing skills.
- Able to convey sensitivity and a positive approach to customer needs.

Location: Dublin 15 - South

Come to work in an innovate company wich offers a great career progress and opportunity to develop your skills.

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