Desktop Support Engineer

Undisclosed Company
Bedfordshire, Bedford
£23000 - £26000 per annum
02 Mar 2018
21 Mar 2018
Manpower UK
Job Type
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Desktop Support Engineer based in Cranfield, Bedfordshire. This is a full-time, 12 month contract, Monday to Friday, on a shift pattern of 07:00-15:00, 08:30 - 16:30 or 10:00-18:00, to start ASAP. The role is paying up to £26,000 per annum, pro rata, depending on experience.

We are currently looking for highly customer-focused and willing Deskside Support Engineer with a genuine interest in solving people's IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams. You will be supporting a global automotive customer who sets high standards for themselves and expects the same standards of us as their support provider.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimising disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Key Responsibilities:
* Act as lead person on site by leading team and dealing with escalations
* Hardware break-fix services for all work space client including: Desktop, Laptop and Printer break-fix
* IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
* Performing any required back-up procedures
* Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
* Incident and Problem resolution for all WS components and services escalated
* Stock Management

Essential Skills:
* Previous experience either mentoring or leading a team would be highly advantageous
* A broad technical knowledge of PC's/peripherals and their architecture
* Previous experience in desktop support/hardware refreshes
* Good working knowledge of current software packages
* Good working knowledge of operating system
* Good understanding of IT infrastructure
* Ability to work on own initiative, address and resolve problems in a pressurised environment
* Ability to diagnose faults in the hardware/software/operating systems used by the customer
* Excellent organisational skills, able to take a methodical approach to service issues
* Contributes to, supports and works within the team
* Excellent communication and interpersonal skills

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