Technical Support Specialist (Fluent Norwegian)

Location
Dublin
Salary
Excellent benefits + Relocation Package
Posted
05 Mar 2018
Closes
02 Apr 2018
Ref
XX-Nor-AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
We have an exciting new project. Our client is based in Dublin and we are looking for Norwegian speakers to join our friendly Service Desk team. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to customer.

Main Responsibilities:
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
*Act as the primary country contact for customers on all escalations
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Validate Customer details and requirements on data entry.
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:
*Fluency in Norwegian and English ESSENTIAL.
*High School Diploma, Secondary School or equivalent Leaving Certificate
*6 months experience in multi-cultural customer service Call Centre environment
*Knowledge of MS Office
*Effective interactive skills and ability to work as part of a team
*Able to control interactions with customers using persuasion and influencing skills
*Aptitude for understanding and solving problems in a methodical and logical manner
*Courteous attitude in any circumstances

Benefits:
*Relocation package up to €1,250 + 2 weeks accommodation in a local hotel + assistance with finding permanent accommodation.
*Pension.
* Life assurance and long term disability
* Career progression

If you are ready for this amazing opportunity please send your CV to arianne.solorzano@manpower.ie

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