Mitel Certified Systems Engineer

Recruiter
Mitel
Location
London
Salary
benefits
Posted
05 Mar 2018
Closes
19 Mar 2018
Ref
MCSE
Contact
Manpower UK
Sector
Engineering
Job Type
Permanent
Hours
Full-time
Mitel is looking for a Certified Systems Engineer who wants to join our winning team. Mitel Sales Engineering is responsible for the design and demonstrations of Unified Communications Solutions to include Mitel's portfolio of industry leading premise communications solutions and cloud architectures. Our solutions require and understanding of UC desktop and mobile applications, Unified Messaging, Contact Center Solutions, SIP trunking and clients, premise and carrier network architectures, WLAN, and data center technologies. We provide an excellent environment for learning new skills while helping our customers achieve business success through the proper design, implementation and support of our solutions. The successful candidate will possess a combination of strong technical skills with a demonstrated ability to install and support Mitel solutions. Must be able to communicate effectively to a wide range of users and provide unparalleled customer service in a fast-paced, vibrant team environment.

The successful candidate will be self-motivated and will provide assistance to the Demo Systems Program Manager on managing Mitel's solution centers and cloud demo environments.

· Partner demonstration systems setup and training (cloud or CPE)
· Support sales engineering team virtual lab environments
· Create customer pilot/ proof of concept (PoC) solutions
· Setup advanced demo customizations
· Supports SE colleagues with demo kits and solutions centers
· Demo system maintenance/upgrades to ensure the latest version of applications are available for customer demonstrations
· Demo system training to enable flawless Customer Experience Demonstrations
· Support Tradeshow Demo Systems Build-out, Implementation and Demonstrations
· Participate in sales calls with prospective customers
Must be willing to travel occasionally and work outside of normal business hours.

Qualifications
Experience with installing and supporting Mitel Solutions required
Strong knowledge of contact center technologies with experience in REST API integrations to third-party applications
Strong knowledge of VoIP solutions, standards and protocols required
Background with virtualization technologies and data center architectures
Familiarity with mobility and video applications (Android, Apple, Polycom, Cisco, Microsoft) a plus
Networking skills including protocol and compliance knowledge required.
Certifications (CCNA, CCNP, MCSE, CCIE) a plus.
Network Security knowledge a plus (CCSP, CISSP)
Experience with other VoIP solutions and technologies a plus
Positive attitude, attention to details and sense of urgency in all work efforts
Customer service oriented and problem solver
Exceptional team-related skills
Minimum 5 years' experience of Sales Engineering, Product Support or Product Implementation

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