Customer Service Advisor / Specialist

Undisclosed Company
Stoke on Trent, Staffordshire
Up to £12.14 per hour
05 Mar 2018
19 Mar 2018
Manpower UK
Job Type
Manpower is recruiting for Customer Service Advisors to work for our financial service client based in Newcastle-under-Lyme.

The purpose of the Customer Service Advisor is to strive for optimising and improving the quality level of customer service.

Below is a list of the main tasks the CSA needs to focus on:

* Be able to interact with the customer in fluent business English, via phone and written.
* To develop a close relationship with the customer understanding their business requirements and the market within which they operate.
* Execute the standard processes in customer service within the defined timeframe.
* Possess a desire to provide the highest quality service
* Be dedicated to own, track, predict and solve a customer issue no matter what subsequent parties are involved and therefore know the requirements and contacts of these parties
* Establish good working relationship with other units within and outside customer service including Relationship Managers and key operational stakeholders.
* Acting as a member of the Dedicated Service Team (DST)
* Handle workload for all possible delivery channels like email and telephone.
* To identify and log compliments/complaints and make sure follow up is done according to procedure

The ideal candidate will:

* Have experience in either over the phone or face to face customer service.
* Be PC literate with good literacy and numeracy skills.
* Have the ability to communicate clearly and concisely.
* Have a strong sense of accountability.
* Have a passion for delivering first class customer experience.

This is a 35 hour per week temporary contract with a fully flexible shift pattern rotational between Monday to Friday 8am to 6pm.

The successful candidate will receive full training, 36 holidays per year on a pro rata basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities.

Due to the nature of this role, you'll be required to pass a credit check and will need to be able to provide us with written proof of your work activity from the past two years.

Interested? Apply now!

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