Technical Support Specialist (Fluent Dutch)
- Recruiter
- Manpower Ireland
- Location
- Dublin
- Salary
- Excellent benefits + Relocation Package
- Posted
- 05 Mar 2018
- Closes
- 02 Apr 2018
- Ref
- XX- Dut- AS
- Contact
- Arianne Solorzano
- Job Type
- Permanent
- Hours
- Full-time

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).
Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Flexibility to take on additional tasks as directed by Team Lead
*Maintain accurate database information
*Obtain call closures details on all dispatched calls.
Requirements:
*A-Level Education / Leaving Certificate or equivalent.
*Fluency in English and Dutch ESSENTIAL.
*Minimum of 6 months working in similar customer support role
*Skill and competency at providing professional technical telephone support.
*Aptitude for understanding and troubleshooting technical problems.
*Able to convey sensitivity and a positive approach to customer needs.
*Excellent team player with a committed approach to teamwork and customer responsibilities.
Benefits:
*Pension.
*Life assurance and long term disability
*Career progression
Relocation Package: €1,250 + 2 weeks hotel accommodation + Assistance finding permanent accommodation.
If you are interested please send your CV to arianne.solorzano@manpower.ie and I will do my best to get you this job.
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