Technical Support Specialist (Fluent Dutch)

Location
Dublin
Salary
Excellent benefits + Relocation Package
Posted
05 Mar 2018
Closes
02 Apr 2018
Ref
XX- Dut- AS
Contact
Arianne Solorzano
Job Type
Permanent
Hours
Full-time
We have an exciting new project for our client based in Dublin and we are looking for Dutch speakers to join our friendly Service Desk team as soon as possible. As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to customer.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Flexibility to take on additional tasks as directed by Team Lead
*Maintain accurate database information
*Obtain call closures details on all dispatched calls.

Requirements:
*A-Level Education / Leaving Certificate or equivalent.
*Fluency in English and Dutch ESSENTIAL.
*Minimum of 6 months working in similar customer support role
*Skill and competency at providing professional technical telephone support.
*Aptitude for understanding and troubleshooting technical problems.
*Able to convey sensitivity and a positive approach to customer needs.
*Excellent team player with a committed approach to teamwork and customer responsibilities.

Benefits:
*Pension.
*Life assurance and long term disability
*Career progression

Relocation Package: €1,250 + 2 weeks hotel accommodation + Assistance finding permanent accommodation.

If you are interested please send your CV to arianne.solorzano@manpower.ie and I will do my best to get you this job.

Similar jobs

Similar jobs