Customer Service Associate

Undisclosed Company
Dorset, Poole
Up to £11 per hour
05 Mar 2018
19 Mar 2018
Manpower UK
Job Type
An opportunity is waiting for you at Barclays. We're looking for responsible and methodical people to join us on a contract basis as PPI Customer Service Associates in Poole at £11.00 per hour working on the PM shift Monday to Friday 3pm - 10:30pm overtime on weekends can be requested, this is a 6 month contract with scope to go permanent pending business demand, Training is provided over a period of 4-6 weeks upon starting and training matches shift times.

Our team of Customer Service Associates have an important part to play in retaining the loyalty of customers by investigating claims of mis-sold PPI and investigating customer accounts, We'll expect you to judge every case on its own merits to ensure a fair, objective and prompt outcome. Building rapport with customers over the telephone and using your listening skills and adjusting your style to meet the individual customer's needs. You will be required to use a range of questioning techniques on your calls, remaining positive and professional whilst showing empathy to the customer. We'll give you all the tools you need to succeed, including six weeks' training which will help you learn the basics and pass a formal accreditation to remain in the role.

As a Customer Service Associate, your main responsibilities would involve:
*Investigating cases received directly from customers and third parties via correspondence or indirectly from our branches or contact centres
*Reviewing the testimony from customers and contacting them via both verbal and written communication to discuss their views or obtain further information
*Analysing and interpreting large volumes of data such as account usage, bank statements and other records
*Making an informed assessment of the information available based on criteria provided by Barclays to determine whether the account has been mis-sold (support will be available from subject matter experts and team leaders for more complex enquiries)
*Communicating the outcome of your investigation to the customer

As a Customer Service Associate, your skills will include:
*Accuracy and attention to detail
*Excellent telephony manner with an empathic approach
*Exemplary written communication
*Ability to remain focussed and manage your own portfolio of cases
*The ability to assess and analyse high volumes of information and translate it into something meaningful
*Computer literacy
*A methodical mind - able to follow processes and ways of working to give right outcomes
*The ability to work on your own initiative and as part of a team
*The flexibility to embrace changes

What we can give you?
*Opportunities for permanent contracts
*Career progression within a well-known financial institution
*25 days holiday plus bank holidays
*Opportunities for a pension scheme
*Free onsite car parking
*On site subsidised canteen
*Dress down Fridays
*Free fruit
*In house Tech Bar and Squash Courts
*Close to Poole bus and train station

For more information or to apply direct please give me a call on 01895 204 948 or alternatively I can be reached at Sophie.howley @ manpower .co .uk

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