Customer Relations Administrator

2 days left

Undisclosed Company
Tyne and Wear, Sunderland
£14000 - £14500 per annum
05 Mar 2018
19 Mar 2018
Manpower UK
Job Type
Our client is looking to grow their Customer Relations department, based in Sunderland. This growth means Manpower are looking to recruit a number of passionate Customer Relations Administrators, on a 12 month fixed term contract to start in April 2018.

You will be responsible for coordinating complaints through the full lifecycle, from start to finish, ensuring that they are logged accurately & categorised appropriately.

Successful candidates must have previous experience of logging customer cases and complaints fairly and efficiently.

What we are looking for:
We are looking for you to possess excellent communication skills, both written and verbal and we are looking for someone who has a passion for customer service.

* Strong administration skills, including data input
* PC Literate with a good knowledge of Microsoft Windows and Excel
* Excellent organisational skills

*GCSE English - C Grade or above (or equivalent)
*GCSE Maths - C Grade or above (or equivalent)

*Excellent data input skills
*Excellent Written and Telephone communication skills
*Excellent Customer Service skills
*Ability to manage conflict with customers
*Good knowledge of Windows and Excel
*Good Organisational skills
*Good Service Delivery skills
*Basic Service Management skills

As an employee you will enjoy benefits such as: Salary Sacrifice Scheme, Cash Plan, Childcare Vouchers, Gym Membership, Health Screening, Legal & Will writing service, Life Assurance, Pension, Holiday Discounts, Private Medical Insurance, & Shopping Discounts.
Please note due to the nature of the company candidates MUST be able to pass in depth background checks which includes Financial / Criminal background checks.

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