CUSTOMER SERVICE AGENT

Recruiter
Undisclosed Company
Location
Peterlee, County Durham
Salary
Negotiable
Posted
05 Mar 2018
Closes
02 Apr 2018
Ref
CSA PETERLEE
Contact
Manpower UK
Job Type
Contract
Hours
Full-time
CUSTOMER SERVICE AGENT

A fantastic opportunity is currently available as a result of expansion to work with a hugely successful technology client with one of their Banking clients within their Personal Loans business call centre. The role of a Customer Service Agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

DUTIES
* Provide excellent customer service to the banks Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
* Apply knowledge as trained to meet customer needs
* Take responsibility for handling customers confidential information
* Develop a working knowledge of the Customer Service systems
* Achieve Key Performance Indicator targets to meet business goals and objectives
* Achieve standards of conduct, customer service and measurable performance targets
* Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
* Be a team player and considerate of others

SKILLS/ EXPERIENCE REQUIRED
* Customer focused
* Positive and helpful attitude
* Excellent communication skills
* Ability to work under pressure
* Accuracy when inputting data
* Ability to work on own initiative
* Knowledge of Microsoft packages or other related packages

REWARDS
ON OFFER IS A CONTRACT AVAILABLE WITH FULL TIME WORKING HOURS UP TO 37.5 HOURS PER WEEK WITH RATE OF PAY AT £7.50 PER HOUR. UNLESS STATED HOURS OF WORK WILL BE 9am - 5pm. SHIFTS TO WORK WEEKENDS ARE ALSO AVAILABLE.

TO APPLY PLEASE SEND CV. APPLICANTS WILL BE SUBJECTED TO CLEARANCE CHECKS AND MUST HAVE RIGHT TO WORK IN UK. ALL APPLICATIONS ARE TREATED IN STRICT CONFIDENCE.