Customer Sales Advisor - Contact Centre
Newcastle, next to St. James' Park
£17,000 per annum basic salary, rising to £18,000 after probation with £22,000 OTE plus fantastic benefits including free Sky Q, phone & broadband and lots of other great Sky perks
As a Customer Sales Advisor in our Newcastle Contact Centre, you'll connect our customers with a world of entertainment. You'll take calls from customers and do everything you can to ensure they remain a valued Sky customer - whether they'd like to change their package or if they're thinking about leaving us entirely. All in all, we want to help you to provide premium entertainment products to the right customers, in the right way.
Who we're looking for…
You don't need to be an experienced sales professional, but you'll definitely need to bring great customer service skills, ambition, plus a real passion to sell. Most importantly, you'll show a real commitment to doing the very best for our customers.
We'll be there every step of the way
We want you to do well. Your first three weeks will be spent on our comprehensive induction training - showing you the ropes. From here you will graduate to our "Academy" where you can apply what you've learnt in practice with the support of a "buddy" whilst speaking to customers. You will enjoy on-going training plus opportunities to develop your management skills and even official accreditation by the Institute of Customer Service.
And the perks?
To help you have better conversations with our customers and understand our products inside out you'll receive free Sky Q, phone and broadband. On top of this you'll also receive 30 days annual leave (plus three bank holidays), a great uncapped bonus scheme, ongoing sales incentives throughout the year, private health and dental care, and a wide range of high street discounts too.
Not only that but we're in a city centre location with our own subsidised canteen and are surrounded by plenty of restaurants, shops, gyms, etc, all within walking distance! Not to mention our chill-out areas on site with table tennis and pool tables.
Sound like you? Click "Apply" and you could be part of our great team.
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.