Time for a new challenge? Ready to try something different? Look no further − join the NewDay team as a Collections Associate in Morley (near Leeds).
You’ll be working with customers whose accounts have fallen into arrears, to help them find a repayment option that fits their needs. Whether you’re in contact with them over the phone, on email or through the post, you’ll recognise when they’re in financial difficulty and will use your excellent listening and negotiation skills to find a solution that helps them to get back on track.
If you’ve not heard of us before, we’re the people behind the credit cards that you get from all kinds of big brand names – the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too.
Don’t worry if you’re new to this type of work, NewDay will give you full training and ongoing support, so you’ll be fully equipped with everything you need to know right from day one. You’ll even have the chance to join our ASPIRE Development Programme, which will allow you to increase your earnings after six months, and then again after a further six months.
You’ll receive a salary of £18,000. You’ll have the opportunity to increase your salary to £19,000 after 6 months, then to £20,500 after 12 months through our development programme, ASPIRE. After successful completion of probationary period, there’s a quarterly bonus scheme based on your performance, which could boost your earnings by up to £206 a month. On top of this, there’s a discretionary annual bonus of 7.5% of your salary. You’ll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), private medical and life assurance, and discounts on 8000 high street stores, cinemas, gyms and retailers, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.
What kind of person are we looking for? In short, we’re looking for a real people person. Someone that shows real empathy to people who may be in difficult situations. If you have previous experience in a similar role, that would be great. But what’s most important is that you have a positive attitude, great communication skills and keen eye for detail; with the ability to stay calm under pressure and maintain a positive outlook. You’ll work 37.5 hours per week over 5 days between the hours of 0800 - 21:00, with one weekend day as part of your shift pattern.
The nature of what we do will mean you’ll need to pass a credit and criminal record check.
Sounds like somewhere you’d like to work? We’d love to hear from you. Find out more and apply using the button below.