Undisclosed Company
Lewisham, London
£20 - £22 per hour
07 Mar 2018
04 Apr 2018
Manpower UK
Job Type
Infrastructure Technicians are sought to join a highly regarded Global technology company to work at their client's banking premises. This is part of a long running project which requires Engineers who are available to help with covering various shifts over the next 2-3 months. We need Datacentre cabling engineers with excellent working knowledge of patch cabling and customer network and DC infrastructure support including breakfix expertise.

* Experience of working within technically complex environments or on a project with multiple participants.
* Experience of IT service management best practices such as ITIL.
* Interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards, SLA's and departmental work instructions, to ensure minimal disruption to users.
* Demonstrate a basic ability to determine best use of technology in order to resolve issues in an efficient and effective way.
* Demonstrate basic interpersonal and communication skills (both oral and written), ideally with experience of liaising with both technical and nontechnical audiences.
* Demonstrate an ability to work within a team and to prioritise workloads to ensure deadlines are met with minimal supervision.
* Provide an efficient and effective 1st Line technical support service, whilst building trust and inspiring confidence with all users.
* Must be capable of communicating clearly with team members and other analysts.
* Logging all relevant Incident and Service Request details, allocating categorisation and prioritisation codes, initiated by phone, email or web
* Escalating Incidents/Service Requests to support teams when required to ensure resolution within agreed timescales.

* Experience work in an IT support role based within a Tier 2 or above Data Centre.
Understanding of Networking Fundamentals and the OSI (Open Systems Interconnection) Model.
* Experience of Data Centre Interconnectivity Infrastructure -> Ethernet Topology covering Coax, UTP and fibre optic solutions.
* Experience of interpreting and deploying basic and complex Infrastructure Interconnectivity Schedules.
* Knowledge of Fault Tolerant Networks and ability to troubleshoot faults using network analyser tools.
* Knowledge of Microsoft Office products.
* Understanding of technical trends within the ICT industry and how modern technology can be harnessed to enhance the delivery of services

On offer is an excellent rate of pay of up to £23 per hour.

To apply, please send your CV to myself for an immediate start or call 07 5 1 5 32 46 95. All applications are dealt in strict confidence.
Please be advised only candidates who have the Right to Work in UK will be selected.

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