Telephone Interviewer/Market Researcher

Undisclosed Company
Newcastle upon Tyne, Tyne and Wear
Up to £17500 per annum + unsociable hours uplift
07 Mar 2018
21 Mar 2018
Manpower UK
Job Type
JOB TITLETelephone Interviewer/ Mandarin Speaking
SHIFT PATTERNMon-Fri / 12am-8am - 37.5 hours (permanent)
SALARY£17,500 PA + £1,000 unsociable hours payment

You will be primarily responsible for conducting interviews with senior business decision makers on a variety of issues, mainly surrounding the legal market.

Typically the role will involve:
Desk research - to ensure sufficient knowledge of a particular company/market is available to conduct interviews of the highest quality on behalf of our clients .. clients

Telephone interviews - following a prescribed script, but also probing/requesting more detail where appropriate - all to Market Research Society standards

Recording data - taking down an accurate account of the respondent's answers consistently and to a high quality

Appointment management - you will be required to manage your own schedule of interview appointments and provide clear communication to respondents about these

Sample management - you will play an important role in keeping Acritas' database accurate and up-to-date with the latest information from/about respondents

Using computer systems - you will need to have a good working knowledge of Microsoft Office. You will also need to be proficient in using our interviewing software, following training.

Desired skills and experience:

Outbound calling (e.g. sales)
Customer service
Literacy and numeracy skills
Working to targets

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