Customer Service Advisor

Morley, West Yorkshire
Up to £17500 per annum
07 Mar 2018
21 Mar 2018
Manpower UK
Job Type
Time for a new challenge? Ready to try something different? That's exactly what you'll get when you join the NewDay team as a Customer Service Advisor in Morley (near Leeds).

Whether you're answering a call from someone who has a question about their account, or reviewing the application of someone who'd like to sign up for one of our services - you'll deliver a fantastic customer service that's simple, helpful and understanding. It's as simple as that.

If you've not heard of us before, we're the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too. It's a challenging, fast-paced, supportive place to work; where you'll have all the support and opportunities you need to reach your full potential.

Don't worry if you're new to this type of work, that's not a problem at all. We'll give you full training and ongoing support, so you'll be fully equipped with everything you need to know right from day one. You'll even have the chance to join our ASPIRE Development Programme, which will allow you to increase your earnings after six months, and then again after a further six months.

You'll receive a salary of £17,500. You'll have the opportunity to increase your salary to £18,000 after 6 months, then to £18,500 after 12 months through our development programme, ASPIRE. On top of this, there's a discretionary annual bonus of 7.5% of your salary. You'll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), private medical and life assurance, and discounts on 8000 high street stores, cinemas, gyms and retailers, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.

What kind of person are we looking for? In short, we're looking for a real people person. Naturally you'll be a great communicator and a great listener, but you'll also be someone that's passionate about delivering a great customer service, and helping NewDay achieve their aims of helping people be better with credit. You'll work fixed shifts, 37.5 hours per week over 5 days between the hours of 0800 - 21:00, with one weekend day as part of your shift pattern. Because of the nature of what we do, you'll also need to pass a credit and criminal record check.

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