Service Delivery Manager

An excellent opportunity has arisen to join Manpower, one of the world's leading recruitment companies, to support one of our global clients at their Research & Development facility in Seacroft, Leeds.

The Service Delivery Manager will be responsible for developing and maintaining a close relationship with key client contacts to ensure delivery of SLA's and achievement of all contractual KPI's.

* Proactively identify service delivery performance issues & provide solutions.
* Ensure a professional relationship is maintained with the client and that best practice is followed under all circumstances.
* Manage changes to services, policies, procedures, and resources in order to satisfy legislation and to positively and flexibly meet business requirements.
* Maintain & produce accurate MI as required.

The ideal candidate will be able to demonstrate the following -
* People Management skills, with previous experience of leading and managing a team
* Advanced knowledge of Excel
* Excellent interpersonal skills
* Self managing, detail conscious and tenacious
* Innovative, able to plan effectively with the drive to translate plans into actions

It would also be desirable, although not essential, for candidates to have the following skills.
* Scientific qualification at degree level or experience working within a scientific environment
* Knowledge of Research & Development functions

Due to the sensitive nature of the role and close contact with other women, we can only accept applications from female candidates.