Administrator Customer Services

Undisclosed Company
Berkshire, Wokingham
£9.50 - £11.50 per hour + paid holiday, free on-site parking
08 Mar 2018
05 Apr 2018
Manpower UK
Job Type
Our client is looking for a proactive and motivated customer service administrator who will be part of a fast-paced, diverse work environment where candidates will take ownership of their work while collaborating closely with internal and external customers. In this job, candidates will work with customers based in the UK and Europe, while working with an internal team spread across the globe. This is a complex job, requiring excellent communications and organization skills.

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or provides assistance to trade and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

- Evaluates customer service assignments and determines actions required
- Customer service tasks involve analysis and new/customized approaches
- Solves complex administrative problems requiring breadth/depth of customer service knowledge

Office hours are Monday to Friday for an 8 hours/day on average with start time between 7:00 a.m. and 9:00 a.m.

If interested, please ring 0118 955 3284 and ask for Naomi

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