Nordic Speaking Customer Care Professional

Location
East Sussex, Brighton
Salary
Up to £9.89 per hour
Posted
09 Mar 2018
Closes
23 Mar 2018
Ref
Nordic 3580
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Nordic Speaking Customer Care Professional

Location: Brighton
Pay Rate: £9.89
Working Hours: 35 hours per week over 5 days (Monday to Saturday 8am - 4pm)

Our client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, they make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

They are committed to becoming the world's most respected service brand and daily deliver extraordinary service to their customers, constantly reinventing there ways of working to ensure they offer rich rewards that redefine expectations for their clients and themselves.


The CFN Nordic Disputes Customer Care professional will be responsible for processing all Disputes raised within the agreed time frames and investigating all issues raised by card members. Communicating the case status effectively to all parties involved whilst driving increased customer satisfaction by assuring the highest standard of service and relationship care at all times. Candidate will have the excellent opportunity to be multiskilled, and duties may vary daily dependant on the resource and volumes of work on each function. The role may also involve incoming and outgoing calls to internal as well as external customers.

Essential Experience:
Previous administrative and customer focused experience is an advantage.

Essential Skills:
Outstanding customer care, excellent organisational and communication skills with an eye for detail. Must be numerate, literate and have the ability to learn quickly and to analyse documentation against the guidelines.

Essential language:
Nordic language (Danish, Norwegian, Finnish or Swedish)

Our client places great importance on doing what is right, what is best and what is innovative. And they continue seeking people to champion these values and beliefs as they grow. The world's a big place, filled with big ideas and amazing people. And our client want the best of them. Our client is interested in where you came from, but they are even more excited about where you will go with them.

Blue Box Benefits - What's in it for you?

Our client's state of the art office in the heart of Brighton provides on site facilities including a restaurant, coffee bar and gym, designed to put your well being first.

Working for our client, you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).

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