Customer Service - Risk Service - Team Lead - Dublin

EUR35000 - EUR37000 per annum + Benefits
09 Mar 2018
06 Apr 2018
Amanda Ferreira
Job Type
Are you interested in bring your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

The role:

The Team Lead will manage the multi-lingual group and is responsible for delivering high calibre customer/risk service to the client's customers.

The Team Lead represents the team in communications with the client and provide all levels of support as necessary. Responsible for team's performance against SLA, quality of service, people engagement, all aspects of the business process and will liaise closely with global counterparts. There will be a strong element of new process incubation, induction and process improvement.

Main Responsibilities:

* Working within multiple teams to execute project deliverables
* Ability to demonstrate credibility to work alongside/with client SME's and team leaders
* Manage team performance to meet client SLA's and KPI's, including metric reporting on team performance
* Performance management: career counselling, coaching, performance development, 1:1's, mentoring
* Continuous improvement strategies and ideas, including new process incubation and induction
* Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client
* Ensure all reports are delivered accurately and timely in accordance with the statement of work

Basic Qualifications

* 1 year of team management experience in a Business Process Operations environment
* 1 year of reporting experience

Preferred Qualifications:

* Bachelor's degree
* Strong user of excel (formulas, pivot tables, v-lookups, macros)
* Knowledge of various project management methodologies: waterfall, lean, agile

Professional Skills requirements:

* Ability to build relationships with stakeholders in multiple geographies
* An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
* Strong interpersonal skills
* Ability to build action plans through problem solving skills to improve performance
* Excellent organisational & time management abilities
* Practical analytical problem solving skills through analysis using (Excel, SQL, Access queries etc.)

Dublin 3 - Ireland

The process:
Our hiring process is based in a phone interview and 2 face to face interviews with our client.

If you have knowledge, skills and are interested in being a part of a great team, send your CV to

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