GRADUATE IT ENGINEER

2nd Line Deskside Support Engineer - Guildford


We are currently looking for highly customer-focused Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
Based in Guildford, you will be supporting a customer who sets high standards for themselves and expects the same standards as their support provider.
Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Key Responsibilities:
*Hardware break-fix services for all workspace client including: Desktop, Laptop and Printer break-fix
*IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
*Performing any required back-up procedures
*Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
*Incident and Problem resolution for all WS components and services escalated
*Stock Management

Essential Skills:
*A broad technical knowledge of PC's/peripherals and their architecture
*Previous experience in desktop support/hardware refreshes
*Good working knowledge of current software packages
*Good working knowledge of operating system
*Good understanding of IT infrastructure
*Ability to work on own initiative, address and resolve problems in a pressurised environment
*Ability to diagnose faults in the hardware/software/operating systems used by the customer
*Excellent organisational skills, able to take a methodical approach to service issues
*Contributes to, supports and works within the team
*Excellent communication and interpersonal skills

REWARDS
ON OFFER IS AN EXCELLENT SALARY OF UP TO £24K+ BENEFITS. TO APPLY PLEASE SEND CV FOR IMMEDIATE CONSIDERATION.