Manage Printer Technician

Undisclosed Company
Sheffield, South Yorkshire
Up to £17000 per annum
09 Mar 2018
21 Mar 2018
Manpower UK
Job Type
Managed Print Technician
Start Date:ASAP
Hours:Monday - Friday (09:00am - 17:30pm)
Holidays: 28 days holiday inc Bank Holidays

We are currently recruiting for a Manage Print Technician to join our team here with our international reprography client. This role within the client's business units supports machinery/equipment on different client locations, with the use of remote monitoring software and applying hardware/software fixes. As a Static Managed Print Technician, you will be assigned to one Global Document Outsourcing contract, covering either one or multiple local buildings. This role covers both our client and third party manufactured hardware.
As a successful candidate you will be responsible for the first level of fix at the customer location. Fixes will be achieved by either a technical solution at the device or via remote tools. The role holder will be acting as part of a team to deliver customer satisfaction through achieving contractual service levels, and may also have additional responsibilities as part of the Managed Print Contract with the client. This role involves working as part of a team, comprising of both Global Document Outsourcing and Customer Service Team, whilst delivering an agreed service to the client. All experience will be considered from extensive knowledge to minimal knowledge.
You will be required to drive a company vehicle so a full clean driver's license is essential.

Desired Skills and Experience:
*PC Literate
*Experience working with Windows Systems
*Knowledge of networking
*Knowledge of basic mechanics, office equipment and electronics
*Customer service skills
*Driving License

As a successful candidate your responsibilities will include, but may not be limited to:
* The resolution of issues on devices deemed technically appropriate for their skill level.
* Develop individual skill set to increase effectiveness of role in line contractual expectations.
* The ordering, delivery and replenishment of consumables for devices.
* The ordering, delivery and replenishment of paper to devices.
* The management of any local stock to support in their tasks, including parts, consumables or paper.
* When responding to a technical issue, complete all call activity on device to support in the maximising of on-going uptime.
* Manage the call and resolve issues in accordance with customers Service Level Agreement in order to manage customer relations and optimize customer satisfaction.
* Maintain showroom appearance of devices.
* Timely & appropriate escalation of technical and software problems as specified in the "escalation-procedure" in order to minimize the down-time of machines. Including the provision of a clear problem description and actions taken thus far.
* Where applicable, when on field placement, provide service activity (incl. performance enhancements, retrofits, installations and de-installations and resolve base level connectivity, networking and software issues) as directed by the job scheduler.
* Act as part of a team in delivering the service, taking the lead when necessary with customer issues.
* Act as customer interface when raising devices issues.
* Assist in the movements, additions, or deletions of hardware on site, in accordance with local procedures.
* When used devices are being collected by the Logistic provider the DocuCare resource is responsible for ensuring all unused consumables relating to these devices are gathered into one location and made available for collection along with the relevant devices.
* To conduct weekly Site walk/review of all devices, with a sign off sheet to state printer is running fully with sign off

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