999 Call handler
- Employer
- South Central Ambulance Service NHS Foundation
- Location
- Bicester, Oxfordshire
- Salary
- £8.01 - £11.53 per hour
- Closing date
- 19 Mar 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
To be successful as a 999 Emergency Call Handler, you will have good judgement and be able to make informed decisions as you need to discover the severity of calls and provide appropriate support over the phone to the customer. This will include providing first aid information, dispatching ambulances and passing on information to relevant services.
Being a 999 Call Handler, you will benefit from continuous personal development and an excellent career path within the NHS.
Having some previous experience as a Customer Service Advisor would be an advantage, but as full training is provided you only need a good telephone manner and a willingness to learn. In this role you will have 4-weeks of class room training and a further 8-week on the job support programme. Following the training you will also receive a 25% pay increase for shifts worked from 7pm - 7am and weekends.
If you would like to be part of an essential emergency service which saves lives every day we'd love to hear from you. Please apply here today
Company
South Central Ambulance Service NHS Foundation Trust provides 999, 111 and Patient Transport services across Berkshire, Buckinghamshire, Hampshire and Oxfordshire.
Covering over 3,500 sq. miles and a residential population of more than four million people, their emergency operations centre handles around half a million emergency and urgent calls every single year.
Join the team, and on top of a competitive salary, you’ll also benefit from 27 days annual leave (that’s on top of bank holidays), a pension scheme, discounts on a wide range of high street chains (think Nandos and Dominos), a 12-week training scheme before you start in your role, and ongoing support throughout your time.
Take a look at the jobs that are currently available at South Central Ambulance Service NHS Foundation below.
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