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Customer Service Co-Ordinator

Employer
Undisclosed Company
Location
Maidstone, Kent
Salary
Up to £19000 per annum
Closing date
19 Mar 2018

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Our UK leading client is looking for a Customer Service Co-Ordinator to join their team in Maidstone.

As a Customer Service Co-Ordinator, your role will involve:
*One point customer contact throughout the customers journey
*Effectively manage incoming calls and enquiries
*Understand the customers needs - provide guidance and help to customers
*To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing
*Prepare and submit quotations to customers
*Follow up enquiries and maintain records
*All enquiries/quotations to be recorded on in house computer system
*Maintain excellent customer service and communication standards at all times
*To build and maintain effective working relationships within the team
*Ability to up sell additional products and services

Required Skills:
*Previous customer service and administration experience
*Team player and able to work well using own initiative
*Self-motivated and positive in your approach with a "can do" attitude
*Excellent organisational skills with good attention to detail and the ability to prioritise workload
*Excellent time management, with the ability to work well under pressure
*A passion for completing all tasks to the highest standard
*Able to build strong relationships with customers and offer the best advice and service at all times
*Excellent communication skills and have a professional and friendly manner
*Proficient IT skills - Office, Word, Excel

This is an exciting opportunity to join a UK leading company that provide initial and ongoing training.

In return, you'll benefit from 28 days holiday (including bank holidays), pension scheme, childcare voucher scheme and onsite car parking.

Hours: Monday to Friday 8.30am-5.30pm (7.5 hour shift i.e. 8.30pm-5pm or 9-5.30pm) 1 in 4 Saturday's 9am-4pm (time off in lieu or get paid overtime for Saturdays)
Salary: £19,000

Interested in this role, based in Maidstone? Apply here today!





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